Information Technology Support Specialist
4 days ago
At AVASO Technology Solutions, we are seeking a highly skilled and motivated Information Technology Support Engineer to join our team.
Key Responsibilities:
- Provide technical support and assistance to clients on-site and remotely.
- Perform advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets, and network drops.
- Troubleshoot technical issues on desktop/notebook computer equipment, low-level configuration, and support of server/storage equipment.
- Execute service delivery, including IMAC, break fix, and desk-side support.
- Coordinate with clients on expectations and availability to conduct managed client services.
- Identify potential issues that could adversely impact end-user experience and follow through on action steps.
- Provide IP phone, video conference, and multifunction printer support.
- Develop technical and client skills to grow into broader and more challenging field services roles.
- Install, maintain, and optimize desktop/notebook configurations.
- Support Microsoft Office and SharePoint applications.
- Troubleshoot MS Windows 10 and MS Office 365 issues.
Requirements:
- Strong technical skills and knowledge of IT systems and applications.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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