Information Technology Support Specialist

4 days ago


Orlando, Florida, United States AVASO Technology Solutions Full time
Job Title: Information Technology Support Engineer

At AVASO Technology Solutions, we are seeking a highly skilled and motivated Information Technology Support Engineer to join our team.

Key Responsibilities:

  • Provide technical support and assistance to clients on-site and remotely.
  • Perform advanced configuration and repair of desktop/notebook computer equipment, IP phone handsets, and network drops.
  • Troubleshoot technical issues on desktop/notebook computer equipment, low-level configuration, and support of server/storage equipment.
  • Execute service delivery, including IMAC, break fix, and desk-side support.
  • Coordinate with clients on expectations and availability to conduct managed client services.
  • Identify potential issues that could adversely impact end-user experience and follow through on action steps.
  • Provide IP phone, video conference, and multifunction printer support.
  • Develop technical and client skills to grow into broader and more challenging field services roles.
  • Install, maintain, and optimize desktop/notebook configurations.
  • Support Microsoft Office and SharePoint applications.
  • Troubleshoot MS Windows 10 and MS Office 365 issues.

Requirements:

  • Strong technical skills and knowledge of IT systems and applications.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.


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