Campus Technology Support Specialist
6 days ago
We are seeking a highly skilled and detail-oriented Campus Tech Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to students, faculty, and staff on a variety of technology-related issues.
Key Responsibilities:- Coordinate the delivery and support of classroom technology needs
- Assist students and faculty with computer support and instruction
- Provide technical assistance to faculty and staff
- Assist in providing workshops and small group training related to computer and instructional technologies
- Provide on-line and phone technical assistance via the help desk
- Assist in set up and maintenance of computer hardware
- Assist in resolving equipment, software, network, viruses, and other problems
- Assist in providing security and management of the laboratory
- Maintain statistics related to users, facilities, and equipment usage
- Make recommendations to supervisor of needed workshops, training aids, hardware, and software
- Assist in inventory of area software and hardware
- Coordinate off-campus material used by other campuses
- Receive and book requests for use of audio-visual material and equipment
- Log bookings daily, monthly, and the entire session on the computer
- Inventory control and documentation
- High school diploma or general education degree (GED)
- General office experience
- Proficiency in the use of computers
- Experience providing technical support
- Customer service experience
- Experience working in a help desk environment
- Knowledge of various administrative, clerical, and support activities
- Knowledge of computers and their different programs and operations
- Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio-visual equipment
- Good communication skills and interest in working with students from diverse backgrounds
- Skill in the use of personal computers and related software
- Ability to communicate orally and in writing
- Ability to operate Microsoft Office programs
- Ability to work with minimal supervision
- Ability to relate effectively with others
- Ability to work in a structured environment with a high degree of attention to details
- Ability to maintain files and records and perform a variety of tasks
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