Safety Policy Development Manager
6 days ago
We are seeking a highly skilled and experienced Safety Policy Development Manager to join our Safety and Customer Care team at Lyft. As a key member of our team, you will play a pivotal role in shaping and implementing platform safety policies that uphold our company's values and principles.
Key Responsibilities- Policy Development and Implementation: Lead the development and implementation of Lyft's Trust & Safety policies, focusing on areas such as rider and driver safety, community guidelines, and incident response protocols.
- Collaboration and Stakeholder Engagement: Collaborate closely with cross-functional teams including Legal, Product, Public Policy, Risk, and Communications, to ensure policy alignment and operational effectiveness.
- Stakeholder Engagement and Advocacy: Build and maintain relationships with internal stakeholders and external partners, including industry associations, government agencies, and community organizations.
- People Management & Leadership: Lead a team of policy specialists who own the development and implementation of safety policies at Lyft and set success criteria and deliverables.
- Risk Assessment and Mitigation: Conduct thorough research and analysis to identify emerging safety trends and risks, integrating data-driven insights into policy creation.
- Communication and Reporting: Communicate policy updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
- 5+ years of experience in Trust & Safety, Policy Development, or a related role within a technology, marketplace, transportation, or regulatory environment.
- Proven track record of developing and implementing effective policies, with a strong understanding of safety principles and risk management.
- Excellent analytical skills, with the ability to leverage data and metrics to drive informed decision-making.
- Strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.
You are a strategic thinker and influential leader with a passion for safety and trust in complex multi-sided platforms. Your expertise in policy development, risk mitigation, and relationship management positions you to make a significant impact on Lyft's commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide.
What We Offer- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
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