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Radiology Front Office Coordinator

4 weeks ago

Greenwood, Indiana, United States RAYUS Radiology Full time

Role Summary

RAYUS Radiology is seeking a skilled Front Office Associate to provide exceptional patient service and support to our team. As a key member of our front office team, you will be responsible for registering patients, answering phones, and scheduling appointments in a professional and friendly manner.

Key Responsibilities

Registration (55%):

  • Register patients for imaging services, process payment plans and copays, and maintain accurate demographic information.
  • Answer phones and handle calls efficiently and effectively.
  • Act as a liaison between technologists and patients, relaying messages and scanner status information.
  • Maintain the front office lobby area, including straightening magazines, organizing coffee supplies, and assisting with general office clean up.
  • Order office supplies as needed and maintain a supply of patient information sheets.
  • Push imaging via electronic interfaces and complete confirmation calls to provide preparation instructions to patients.
  • Fax reports, billing information, and medical release forms as requested.

Insurance (20%):

  • Verify patient insurance and pre-certify exams with the patient's insurance company.
  • Obtain insurance authorization and use knowledge of insurance carriers and procedures to obtain waivers if needed.
  • Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines.

Scheduling (20%):

  • Arrange transportation, interpreters, and hotel accommodations for patients when necessary.
  • Enter and submit patient exam orders, verifying that they match exam schedules.
  • Schedule referrals and ensure proper authorizations are obtained.
  • Schedule walk-in patients and process requests for image orders and CDs from referring physicians and patients.
  • Maintain an up-to-date and accurate database on all current and potential referring physicians.

Other Duties (5%):

Perform other duties as assigned by management.