Patient Care Coordinator II

4 weeks ago


Greenwood, Indiana, United States Hanger Clinic Full time

Job Summary

We are seeking a highly organized and detail-oriented Patient Care Coordinator II to join our team at Hanger Clinic. As a Patient Care Coordinator II, you will provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of front office activities.

Key Responsibilities

  • Welcome patients as they enter the clinic and communicate anticipated wait times and/or delays.
  • Check-in patients, including verification of demographic and insurance information.
  • Complete patient registration from walk-in patients.
  • Collect all patient out-of-pocket responsibilities, such as deductibles, copays, and co-insurance.
  • Schedule next appointments for patients at check-out.
  • Answer incoming calls and act as a concierge of Hanger clinic services.
  • Assist the RCM team as needed in obtaining missing or additional information from patients.
  • Maintain accurate and complete electronic healthcare records on our patients.

Requirements

  • High school education or equivalent.
  • A valid driver's license and driving record within the standards outlined in Hanger's Motor Vehicle Safety Policy and Procedures.
  • Minimum good fit for the job, as determined by a skills assessment.

Preferred Qualifications

  • Experience in a medical office.
  • Experience with EMR systems, such as NextGen.
  • Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA, and other medical insurance regulations and terminology.

Additional Success Factors

  • Exceptional patient service skills.
  • Active listening skills.
  • High integrity.
  • Strong attention to detail with an emphasis on accuracy.
  • Proficiency with basic math and accounting skills.

Our Investment in You

  • Competitive compensation packages.
  • 8 paid national holidays and 4 additional floating holidays.
  • PTO that includes vacation and sick time.
  • Medical, dental, and vision benefits.
  • 401(k) savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Generous employee referral bonus program.
  • Mentorship programs.

Hanger Clinic is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.



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