Healthcare Customer Service Specialist
2 weeks ago
Are you passionate about providing exceptional service to patients? As a vital member of the Reno Orthopedic Center, you will play a crucial role in enhancing the patient experience. This position involves being the first and last point of contact for our patients, ensuring they feel welcomed and supported throughout their visit.
Your meticulous attention to detail will be essential in accurately relaying information to our clinical team and managing billing processes effectively. You will contribute significantly to creating a positive atmosphere for patients, helping to alleviate any anxiety they may feel.
Key Responsibilities:
- Facilitate patient check-in and check-out processes, ensuring a smooth flow of operations.
- Schedule follow-up appointments and accurately enter patient demographic data.
- Verify insurance details and collect applicable co-pays while maintaining updated billing information.
- Balance cash drawers at the end of each day to ensure financial accuracy.
- Maintain a calm and efficient environment to support patient flow through the clinic.
Qualifications:
- High School Diploma or equivalent.
- Familiarity with customer service principles and practices.
- Experience with computer systems, including data entry and typing.
- Preferred: At least one year of experience in a reception or similar role.
Work Environment: This role is based in a dynamic surgery center, where you will be part of a growing team dedicated to providing high-quality patient care.
Benefits: Explore a range of benefits offered by Reno Orthopedic Center, including medical insurance, paid time off, and more, designed to support our employees' well-being.
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