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Healthcare Operations Specialist

2 months ago

Reno, Nevada, United States Best Buy Health Full time
About the Role

We are seeking a skilled Healthcare Operations Specialist to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our healthcare services.

Key Responsibilities
  • Forecasting and Scheduling: Use data and analytics to forecast staffing needs and create schedules that meet the demands of our healthcare services.
  • Staff Management: Manage and coordinate the activities of our healthcare staff, including training and development.
  • Reporting and Analytics: Develop and maintain reports to track key performance indicators and provide insights to inform business decisions.
  • Queue Coverage: Analyze data to identify areas for improvement and make recommendations for queue coverage, including overtime and offline time.
  • Communication: Collaborate with cross-functional teams to ensure seamless communication and coordination.
Requirements
  • Experience: Minimum 1 year of experience in a metric-driven call center environment.
  • Skills: Strong mathematical skills, knowledge of workforce management systems, and experience with MS Office Suite.
What We Offer

We offer a comprehensive benefits package, including tuition reimbursement, caregiver support, and a generous employee discount. Our commitment to employee well-being is reflected in our Best Buy Health Wellness Program, which provides physical and mental well-being support.

About Us

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products, device-based emergency response services, and virtual care offerings.