KOSTAL Technical Support Engineer

2 weeks ago

Troy, Michigan, United States KOSTAL Group USA Full time
Job Overview

Company Overview
KOSTAL is a company with a rich heritage of innovation and a commitment to employee welfare. For over a century, our core values have shaped our collaborative efforts to influence, adapt, and advance our future.

If you are eager to contribute to our next chapter, we invite you to explore this opportunity.

Role Purpose

The Technical Support Engineer will serve as the primary point of contact for on-site assistance, collaborating closely with OEM Release Engineers, Buyers, and Quality Engineers. This role involves gathering data from OEM Engineering Teams and acting as a Technical Expert for KOSTAL's products within OEM Engineering and Plants.

Key Responsibilities
  • Collaboration with OEMs: Partner with Tesla / Lucid DRE to initiate, approve, track, and document Engineering Change Requests (ECRs).
    • Manage user ID acquisition, initiate/approve new ECRs for part releases, usage modifications, part alterations, BOM initiations, corrections, and other related tasks.
    • Oversee ECR tracking and facilitate necessary approvals, modifying ECRs as per departmental requirements and providing supporting documentation for cost and tool estimations.
    • Maintain comprehensive records to support and defend the company's position.
  • Support Product Development: Attend and contribute to Product Development Team Meetings (PDT).
    • Document and update PDT minutes, ECRs, and validation plans.
    • Assist in quality and engineering improvement initiatives.
    • Act as a Customer Representative, ensuring customer requirements are met in collaboration with the Program Manager.
  • Engineering Change Proposals: Initiate, track, and document Engineering Change Proposals (ECP).
    • Document requirements and expected outcomes as directed by Tesla / Lucid Engineering or the company's plant.
    • Monitor completion through PDT and manage related ECRs.
  • Approval Processes: Secure necessary approvals (ADVP&R, 5Phase, TALC, AAR).
    • Prepare documentation required for approvals and facilitate the handover of parts or forms to secure emergency approvals.
    • Engage in special meetings and reviews at Tesla / Lucid facilities.
  • Technical Documentation: Review schematics and facilitate the creation of Drawing/Math Data (ICD).
    • Ensure accuracy of ICDs before they are entered into the database.
    • Collaborate with KOSTAL engineers to review preliminary drawings and provide constructive feedback.
    • Support the release process for math data drawings and entries.
  • Warranty Analysis: Monitor parts return logs and assist in warranty analysis.
    • Support warranty personnel as needed and review repair orders to assess component return causes.
    • Participate in warranty reviews and provide analysis support.
  • Sample Support: Provide assistance for A/B Samples and other production builds.
    • Deliver emergency parts and technical support for vehicle issues.
    • Facilitate updates and retrofits at various facilities.
  • Production Plant Support: Offer support for production plants during various build phases.
    • Assist with Plant PRRs and address build issues as they arise.
    • Travel to regional assembly facilities for on-site support when necessary.
  • Testing Support: Contribute to component and system testing efforts.
    • Engage in vehicle development and validation testing.
    • Participate in ride-and-drive testing and system test bench development.
  • Meetings and Reviews: Attend design reviews and team meetings as required.
    • Track program timelines and component changes.
    • Provide updates on team member roles and facilitate communication.
  • New Business Development: Foster relationships with local Tier 1 customers and support new business opportunities.
    • Assist in establishing communication lines and attend local Tier 1 PDTs as needed.
Qualifications
  • Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
  • Minimum of 2 years in Electrical Engineering within the Automotive sector.
  • Familiarity with diagnostic tools and OEM systems.
  • Experience with electromechanical components and CAD software.
  • Strong communication skills, both verbal and written.
  • Understanding of quality systems and problem-solving methodologies.
  • Ability to build relationships and travel domestically and internationally as required.

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