Senior Desktop Support Engineer

3 weeks ago


Columbus, Ohio, United States DirectViz Solutions Full time

DirectViz Solutions is a leading provider of strategic consulting services, serving commercial and government clients. We are seeking a highly skilled Senior Desktop Support Engineer to join our team. This role will be remote and requires an active Top-Secret clearance.

Key Responsibilities:

  • Provide top-level desktop support, isolating and troubleshooting root causes of desktop issues.
  • Collaborate with the team to implement fixes or develop processes for lower-tiered support to resolve issues.
  • Diagnose and quickly resolve a wide range of Microsoft Windows applications to minimize downtime.
  • Identify security issues and risks, developing comprehensive mitigation plans for IAVAs.
  • Develop automation to reduce manual intervention in the engineering process.

Requirements:

  • Windows 10/11 troubleshooting expertise.
  • Browser support for Chrome, Edge, and Firefox.
  • Microsoft Office 365/OneDrive proficiency.
  • Acronis CyberBackup experience.
  • Service Now Ticketing System knowledge.

Additional Skills:

  • Group Policy Administration.
  • PowerShell expertise.
  • McAfee ePolicy Orchestrator (HBSS) knowledge.
  • Windows Management Instrumentation.
  • Network Vulnerability Scanner (ACAS) experience.

DirectViz Solutions is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment against any employee or applicant based on race, color, sex, age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, or any other protected status.



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