Desktop Support Specialist

1 month ago


Columbus, Ohio, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title: Desktop Support Specialist

Futran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Perform problem determination and resolution of mobile equipment and software problems through effective use of available technical resources.
  • Resolve customer equipment/software mobility problem tickets.
  • Provide general technical/customer support for user questions on using the iPad device.
  • Install missing applications or URLs into Intune store for client applications.
  • Uninstall, reinstall corrupt applications or URLs into Intune store for client applications.
  • Route unresolved issues to respective resolver teams.
Requirements:
  • Mid-level knowledge in mobile device customer support (iPad).
  • Mid-level knowledge on Intune application management.
  • Mid-level knowledge on App Store management.
  • Excellent oral and written communication skills.
  • At least 3+ years of experience in mobility support.
  • Familiarity with ticketing systems for lifetime management of incidents.
  • Good knowledge of Apple iOS and Android.
  • Familiarity with messaging technologies (e.g., email, calendar, contacts).
  • Knowledge on MDM products (e.g., Mobileiron, InTune).
  • Knowledge on Intune application management & App storage management.
Preferred Qualifications:
  • Knowledge in Autopilot (Windows/iOS - phones/computers).

Futran Tech Solutions Pvt. Ltd. is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and skilled individual looking for a challenging role, please submit your application.



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