Desktop Support Specialist
1 month ago
Futran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:- Perform problem determination and resolution of mobile equipment and software problems through effective use of available technical resources.
- Resolve customer equipment/software mobility problem tickets.
- Provide general technical/customer support for user questions on using the iPad device.
- Install missing applications or URLs into Intune store for client applications.
- Uninstall, reinstall corrupt applications or URLs into Intune store for client applications.
- Route unresolved issues to respective resolver teams.
- Mid-level knowledge in mobile device customer support (iPad).
- Mid-level knowledge on Intune application management.
- Mid-level knowledge on App Store management.
- Excellent oral and written communication skills.
- At least 3+ years of experience in mobility support.
- Familiarity with ticketing systems for lifetime management of incidents.
- Good knowledge of Apple iOS and Android.
- Familiarity with messaging technologies (e.g., email, calendar, contacts).
- Knowledge on MDM products (e.g., Mobileiron, InTune).
- Knowledge on Intune application management & App storage management.
- Knowledge in Autopilot (Windows/iOS - phones/computers).
Futran Tech Solutions Pvt. Ltd. is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and skilled individual looking for a challenging role, please submit your application.
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