Desktop Support Specialist

4 weeks ago


Columbus, Ohio, United States Avance Consulting Full time
Job Title: Desktop Support Engineer

At Avance Consulting, we are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch support and maintenance for our organization's desktop computing environment.

Key Responsibilities:
  • Install, diagnose, repair, maintain, and upgrade all hardware and equipment, including PCs, terminals, and printers, to ensure optimal workstation performance.
  • Troubleshoot problem areas in a timely and accurate fashion, providing end-user assistance where required.
  • Install, upgrade, support, and troubleshoot Windows 10, Windows 11, Microsoft 0365, and other authorized desktop applications.
  • Perform general preventative maintenance tasks on computers, laptops, and peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.
  • Perform work in compliance with specified warranty requirements.
  • Return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory.
  • Safely package equipment for branches and arrange for transport.
  • Monitor, operate, manage, troubleshoot, and restore to service terminal service clients, personal computers, and notebooks with authorized access to the network.
  • Develop trends by monitoring and analyzing incoming calls, problems, and support requests.
Requirements:
  • Strong technical skills and experience in desktop support and maintenance.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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