Senior Desktop Support Specialist

4 weeks ago


Columbus, Ohio, United States DirectViz Solutions Full time

Job Summary: We are seeking a highly skilled Senior Desktop Support Specialist to join our team at DirectViz Solutions. This is a remote position that requires an active Top-Secret clearance.

Key Responsibilities:

  • Provide top-level desktop support to isolate, identify, and troubleshoot root causes of desktop issues.
  • Work with the team to implement fixes or develop processes for lower-tiered support to fix.
  • Diagnose and quickly resolve a wide range of Microsoft Windows applications to help minimize downtime.
  • Identify security issues and risks and develop comprehensive mitigation plans for IAVAs.
  • Develop automation to reduce manual intervention in the engineering process.

Requirements:

  • Windows 10/11 troubleshooting experience.
  • Browser support (Chrome, Edge, Firefox).
  • Microsoft Office 365/OneDrive.
  • Acronis CyberBackup.
  • Service Now Ticketing System.

Additional Skills:

  • Group Policy Administration.
  • PowerShell.
  • McAfee ePolicy Orchestrator (HBSS).
  • Windows Management Instrumentation.
  • Network Vulnerability Scanner (ACAS).

About DirectViz Solutions:

We are an equal opportunity employer and prohibit discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

We have a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.



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