Technical Support Specialist

3 hours ago


Salt Lake, Utah, United States Quality Electrical Systems Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Quality Electrical Systems. As a Technical Support Specialist, you will be responsible for providing top-notch support and maintenance for our business-critical applications and networked business resources. Your primary focus will be on ensuring the 24/7 availability of our QES production and ERP systems, as well as implementing and maintaining Microsoft Azure and other solutions as needed.

Key Responsibilities:

  • Ensure the availability of QES production and ERP systems
  • Implement and maintain Microsoft Azure and other solutions
  • Analyze user tickets and perform routine corrective actions
  • Monitor and optimize user-facing systems and resources
  • Safeguard company data against unauthorized access
  • Assist in the provisioning and application of redundant systems and procedures
  • Document and maintain documentation of processes and solutions
  • Provide user training and address user-facing system-related inquiries

Requirements:

  • Experience in troubleshooting user resources and system imaging
  • Prior experience working in a fast-paced business environment
  • Excellent communication skills and a courteous demeanor
  • Experience with ERP systems and solutions is a plus
  • Proficiency in Microsoft Windows server core services and endpoint management solutions
  • Knowledge of or experience with technologies such as antivirus solutions, support ticketing processes, and Microsoft Teams
  • Strong analytical and problem-solving skills with a focus on preventative measures

Personal Attributes:

  • Analytical and adaptable problem solver and troubleshooter
  • Responsive, collaborative, and adaptable team member
  • Highly motivated self-starter and contributor
  • Strong interpersonal, verbal, and written communication style
  • High degree of personal integrity and ability to maintain confidentiality
  • Commitment to upholding and promoting the organization's values and philosophy


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