Technical Support Specialist

14 hours ago


Salt Lake, Utah, United States Dahl Consulting Full time
Job Overview

DAHL Consulting is seeking a skilled Applications Support Specialist to join our team. As a key member of our operations team, you will provide top-notch technical support to our clients and internal stakeholders.

Key Responsibilities:

  • Provide first-line technical support via phone, email, chat, or ticketing system.
  • Diagnose and resolve software issues related to technology applications and systems.
  • Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket.
  • Assist in the configuration and maintenance of software applications.
  • Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
  • Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience.
  • Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge.
  • Maintain a positive and professional demeanor while delivering high-quality customer service.

Requirements:

  • 1-3 years of experience in a technology support role, preferably in a corporate environment.
  • Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
  • Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
  • Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
  • Customer-focused mindset with a commitment to delivering exceptional support and service.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • (A plus) Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.
  • (A plus) Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4

About DAHL Consulting:

DAHL Consulting is a trusted partner for businesses seeking flexible, consistent, and easy-to-work-with solutions. We prioritize our clients' needs, delivering high-quality services with respect, integrity, and high energy. Our goal is to build long-term relationships with our clients and consultants.



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