Technical Support Specialist
14 hours ago
DAHL Consulting is seeking a skilled Applications Support Specialist to join our team. As a key member of our operations team, you will provide top-notch technical support to our clients and internal stakeholders.
Key Responsibilities:
- Provide first-line technical support via phone, email, chat, or ticketing system.
- Diagnose and resolve software issues related to technology applications and systems.
- Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket.
- Assist in the configuration and maintenance of software applications.
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
- Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience.
- Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge.
- Maintain a positive and professional demeanor while delivering high-quality customer service.
Requirements:
- 1-3 years of experience in a technology support role, preferably in a corporate environment.
- Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
- Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
- Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
- Customer-focused mindset with a commitment to delivering exceptional support and service.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- (A plus) Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework.
- (A plus) Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4
About DAHL Consulting:
DAHL Consulting is a trusted partner for businesses seeking flexible, consistent, and easy-to-work-with solutions. We prioritize our clients' needs, delivering high-quality services with respect, integrity, and high energy. Our goal is to build long-term relationships with our clients and consultants.
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