Technical Sales Support Specialist

1 week ago

Salt Lake, Utah, United States The LaSalle Group Full time
Job Title: Technical Sales Support

We are seeking a highly skilled Technical Sales Support professional to join our team at LaSalle Network. As a Technical Sales Support specialist, you will play a critical role in driving sales growth and customer satisfaction.

Responsibilities:
  • Initiate contact with strategic vendors to engage them in the program and manage vendor queues.
  • Prioritize calls, retire non-participating vendors, and ensure timely campaign completion.
  • Input vendor and client data into specified databases and accurately document vendor contacts and acceptance status.
  • Analyze enrollment metrics with clients, sales, and project management teams.
  • Serve as an intermediary between vendors and clients, addressing payment concerns and negotiating terms.
  • Overcome vendor objections by presenting alternative payment options.
  • Handle both inbound and outbound calls professionally and utilize various applications to efficiently assist customers.
  • Demonstrate effective verbal and written communication with customers, colleagues, and management.
  • Proficiently cross-sell additional products and services.
  • Direct calls to appropriate departments or personnel and provide customers with precise account information in a fast-paced environment.
  • Exhibit strong interpersonal skills and teamwork awareness.
  • Manage multiple tasks, including data input, probing, solution provision, and navigating through different interfaces while employing basic customer satisfaction techniques.
Requirements:
  • High School Diploma or GED required; Bachelor's Degree is preferred.
  • 1.5+ years of high call volume experience.
  • 1+ years previous experience in inside sales/telesales or sales support preferred.
  • Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively.
  • Must be able to manage time effectively and work independently without direct supervision.
  • Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are required.
  • Analytical and general math skills are required.
  • Ability to react quickly and decisively to resolve customer issues.
  • Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Proficiency in the use of Microsoft Office product suite, including Excel and Outlook, is essential.

LaSalle Network is an Equal Opportunity Employer m/f/d/v. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid leave and sick leave. If you are interested in this role and meet the qualifications, we encourage you to apply.

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