Field Technical Support Specialist

1 week ago


Salt Lake, Utah, United States Sandvik AB Full time
Job Title: Field Technical Support Specialist - Rotary Drills

Sandvik Mining and Rock Solutions is seeking a highly skilled Field Technical Support Specialist to join our team in Alachua, Florida. As a key member of our Rotary Drills division, you will be responsible for providing technical support to our customers and internal teams.

About the Role

We are looking for a self-motivated and customer-focused individual with a strong technical background in drilling equipment. Your duties will include investigating and resolving product issues, troubleshooting complex field problems, and providing onsite support to customers. You will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver training.

Key Responsibilities
  • Investigate and resolve product issues by working with the Product Engineering group
  • Troubleshoot and diagnose complex field issues
  • Provide onsite support to customers
  • Work closely with our frontline team to introduce new products and assist with commissioning
  • Deliver training to frontline teams and customers
Requirements
  • Technical college, Engineering (Mechanical or Electrical) degree or similar in related field
  • Minimum of 10 years working in a technical role and 5 years on drilling or earth moving equipment
  • Proven experience of delivering training
  • Strong customer service background
  • Ability to operate drilling equipment in a mining environment (preferred)
  • Valid passport, driver's license, MSHA certification (preferred), and First Aid certificate (preferred)
Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package, paid time off, paid holidays, employee wellness and recreational discounts, tuition reimbursement, and a generous 401(k)-retirement savings plan. We also provide opportunities for professional development and training, as well as opportunities for career advancement.

How to Apply

For immediate consideration, please apply to the Field Technical Support Specialist position at /en/careers. Sandvik Mining and Rock Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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