Manager of Technical Operations

2 weeks ago


Cameron, Texas, United States Zito Media Full time


Zito Media is in search of a **Technical Operations Manager** dedicated to meeting customer expectations, upholding technical quality standards, and adhering to company safety policies.

This role encompasses the training, development, and assessment of assigned technicians to enhance customer satisfaction and operational efficiency. A significant portion of the time, approximately 60-70%, will involve hands-on engagement in the field alongside technicians.

Key Responsibilities:

  • Oversee daily operations of Service Installation and Maintenance technicians.
  • Ensure prompt responses and effective resolutions to installation and service call work orders.
  • Maintain compliance with company quality and safety protocols.
  • Conduct practical assessments to validate technical skills.
  • Address signal outages in feeder/distribution and trunk systems while being available for on-call duties.
  • Ensure that staff possesses and maintains the necessary company-issued tools and equipment.
  • Coordinate preventative maintenance tasks as required or assigned.
  • Accountable for the overall performance of cable infrastructure and equipment.
  • Manage inventory levels and submit requisitions to maintain an adequate supply of materials.
  • Keep the Director of Technical Operations informed as necessary.
  • Exhibit a professional demeanor and appearance consistently.
  • Perform additional related duties and tasks as assigned or as they arise.
Required Skills and Experience:
  • High school diploma or equivalent.
  • Valid state driver's license with a strong driving record.
  • A minimum of 10 years of experience in residential cable television or a related telecommunications field.
  • Previous management or supervisory experience is essential.
  • Exhibit basic courtesy, diplomatic skills, and a friendly demeanor.
  • Ability to communicate effectively with all levels of Zito Media personnel and external vendors and contractors.
  • Maintain confidentiality regarding company, employee, and customer matters.
  • Work independently with minimal supervision, adhering to broad procedural guidelines and objectives.
  • Apply technical knowledge to various situations, assess problems, and implement optimal solutions.


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