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Legal Intake Specialist

2 months ago

Atlanta, Georgia, United States Atlanta Family Law Group LLC Full time
Job Description

**Job Title:** Legal Intake Specialist

**Company:** Atlanta Family Law Group LLC

We are seeking a skilled Legal Intake Specialist to join our team. As a Legal Intake Specialist, you will be responsible for presenting our company to prospective clients and ensuring a smooth intake process.

Key Responsibilities:
  • Conduct initial client intake interviews via phone or in-person
  • Collect and record client information, including personal details, case details, and relevant documentation
  • Determine the nature of each case and assign appropriate tasks
  • Stress the urgency and importance of dealing with legal issues
  • Answer client questions regarding legal services, procedures, and fees
  • Gather and organize client documentation
  • Maintain accurate and up-to-date client databases and case management systems
  • Collaborate with attorneys and legal staff to ensure smooth workflow and effective communication
  • Provide exceptional customer service and ensure client satisfaction throughout the intake process
  • Adhere to confidentiality and data protection policies at all times
Requirements:
  • Minimum of 2 years of sales experience with a proven record of success
  • Previous experience in a legal intake or client services role is preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to accurately record information
  • Familiarity with legal terminology and processes/or the ability to learn quickly
  • Proficiency in using case management software and other relevant tools
  • Ability to handle a high volume of client inquiries and prioritize tasks effectively
  • Strong organizational and time management skills
  • Ability to maintain professionalism and composure in high-pressure situations
  • Knowledge of data protection and confidentiality regulations