T-Mobile - Store Operations Leader

1 week ago

Louisville, Kentucky, United States United Wireless Full time

Join Our Dynamic Team

T-Mobile is a leader in innovation, and you have the chance to be part of a team that has transformed the industry. We have redefined customer service, delivered true 5G technology, and are now pioneering the future of wireless and technology. Our work is both thrilling and fulfilling, so consider this opportunity as your invitation to grow with us, achieve remarkable things, and most importantly, #BEYOU with us. Together, we will continue to excel.


Position Overview:

As a Store Operations Leader, you will set the standard by leading from the front, fully engaging, and inspiring your team to excel in connecting customers with the solutions they need. You will oversee all aspects of a T-Mobile retail location. Familiarity with retail operations, including recruitment, scheduling, training, marketing, asset protection, and team leadership, is essential. You will serve as the primary contact for store personnel.


Key Responsibilities:

  • Conduct evaluations of team members' customer interactions, providing constructive feedback to enhance development, training, and coaching efforts, ensuring timely completion of required training.
  • Assist in resolving customer-related issues to enhance the overall customer experience with the T-Mobile brand.
  • Take ownership of store performance, addressing the work-related needs of team members, managing staffing and scheduling, maintaining labor controls, overseeing marketing efforts, and ensuring loss prevention.
  • Promote operational excellence by monitoring all store functions, tracking sales and inventory, managing sales performance, and implementing new initiatives.
  • Ensure a clean, organized, and welcoming store environment at all times.
  • Recruit team members who are enthusiastic about building lasting customer relationships and are passionate about the T-Mobile brand and technology.
  • Support your team through training, mentoring, and fostering behaviors that lead to customer loyalty and employee success.
  • Lead by example, staying informed about the latest products, services, training, and leadership practices to serve as a knowledgeable resource for your team.
  • Encourage team initiatives and cultivate an inclusive atmosphere.
  • Be accountable for the overall productivity of the store, driving operational efficiencies to minimize risks and safeguard store assets. Deliver financial outcomes based on key performance indicators and identify strategies to manage store expenses.
  • Demonstrate your commitment to your team's success through personalized performance management and recognition of achievements.
  • Ensure that store employees meet or exceed established monthly performance metrics.
  • Achieve or surpass sales targets for the store.
  • Consistently uphold all company policies and procedures.

Qualifications:

  • Must be at least 18 years old.
  • Legally authorized to work in the United States.
  • Reliable transportation is required.
  • Must have flexible availability, including weekends, evenings, and holidays.
  • Ability to work the needs of the business, which may include 44 hours or more per week.

Education:

  • High School Diploma or GED.

Experience:

  • 1-3 years of management experience in retail sales.
  • 1-3 years of sales and sales management experience.

Skills and Abilities:

  • Strong communication skills.
  • Proficiency in Microsoft Office.
  • Experience in store management.
  • Understanding of store operations.
  • Exceptional customer service skills.

Benefits:

Our full-time employees enjoy a comprehensive benefits package, including:

  • Health, Dental, Vision, and Life Insurance.
  • Long-term and Short-term Disability.
  • Paid Time Off.

Physical Requirements:

The physical demands outlined below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.


While fulfilling the duties of this position, the Store Operations Leader is frequently required to stand, lean, use hands and fingers, handle objects, talk, and hear. This role may involve working in a construction environment. Must be able to work a 40-hour week and be available for nights, weekends, and holidays. The ability to stand or sit for extended periods is necessary, as well as the capacity to use both hands for fine and gross manipulation of small tools, such as computers and telephones. Vision must be sufficient to read handwritten and typed materials.


Equal Employment Opportunity:

United Wireless is an Equal Opportunity Employer. All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination, retaliation, or harassment based on any of these factors is strictly prohibited.


At United Wireless, we value talent in all forms. If you are an individual with a disability and require reasonable accommodation during the application or interview process, please let us know.


About United Wireless:

United Wireless operates over one hundred T-Mobile-branded retail locations across the nation. Established in 2007 and headquartered in Farmington Hills, Michigan, United Wireless is the fastest-growing TPR in the country. Despite our rapid growth, we maintain a family-oriented company culture.

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