T-Mobile - Sales Operations Manager

2 weeks ago

Louisville, Kentucky, United States United Wireless Full time

Join Our Dynamic Team

T-Mobile is at the forefront of innovation, and you have the chance to be part of a team that has transformed an entire industry. We have redefined customer service, introduced true 5G technology, and are continuously shaping the future of wireless communication and beyond. Our work is not only thrilling but also fulfilling, so consider this opportunity as your invitation to grow with us, achieve remarkable things, and, most importantly, #BEYOU with us. Together, we will not be stopped.


Position Overview:

As a Retail Store Leader, you are prepared to set the standard, go all in, and inspire your team to excel in connecting customers with their needs. You will oversee all operations of a T-Mobile retail location. A solid understanding of retail management is essential, including hiring, scheduling, training, marketing, asset protection, and team leadership. You will serve as the primary contact for all retail store employees.


Key Responsibilities:

  • Conduct observations of team members' interactions with customers, providing constructive feedback for development, training, and coaching to ensure timely completion of assigned training sessions.
  • Assist in resolving customer-related issues to enhance the overall customer experience with the T-Mobile brand.
  • Take ownership of store performance, addressing the work-related needs of employees, managing leadership, staffing, scheduling, labor controls, marketing, loss prevention, and all other store operations.
  • Promote operational excellence by monitoring all store functions, overseeing sales and inventory, managing sales tracking, and implementing new store initiatives.
  • Maintain a clean, organized, and welcoming store environment at all times.
  • Recruit passionate team members who are dedicated to building lasting customer relationships and are enthusiastic about the T-Mobile brand and digital technology.
  • Support your team through ongoing development, training, and mentoring, fostering behaviors that will help earn a place in our customers' hearts and contribute to employee success.
  • Lead by example, staying informed about the latest products, services, training, and leadership best practices to be a knowledgeable resource for your team.
  • Encourage team initiatives and cultivate an inclusive workplace.
  • Accountable for the overall productivity of the store. Drive operational efficiencies to minimize risks and safeguard store assets. Deliver financial results based on key performance indicators and identify strategies to manage and control store expenses.
  • Demonstrate your commitment to your team's success through personalized performance management plans and recognition of achievements.
  • Ensure store employees meet or exceed established monthly performance metrics.
  • Achieve or surpass sales targets for the store.
  • Consistently uphold all company policies and procedures.

Qualifications:

  • Must be at least 18 years old.
  • Legally authorized to work in the United States.
  • Reliable transportation is required.
  • Open availability with no scheduling restrictions.
  • Willingness to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to work the demands of the business, which may include 44 hours or more per week.

Education:

  • High School Diploma or GED.

Experience:

  • 1-3 years of management experience in retail sales.
  • 1-3 years of sales and sales management experience.

Skills and Abilities:

  • Effective communication skills.
  • Proficiency in Microsoft Office.
  • Store management expertise.
  • Knowledge of store operations.
  • Strong customer service orientation.

Benefits:

We offer a comprehensive benefits package for our full-time employees, including:

  • Health, Dental, Vision, and Life Insurance.
  • Long-term and Short-term Disability coverage.
  • Paid Time Off.

Physical Requirements:

The physical demands outlined below are representative of those that must be met by an individual to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


While performing the duties of this position, the Retail Store Leader is regularly required to stand, lean, use hands and fingers to handle objects, talk, and hear. This role may involve working in a retail environment. Must be able to work a standard 40-hour work week, including nights, weekends, and holidays. Ability to stand or sit for extended periods is necessary. Must have the ability to use both hands for fine and gross manipulation of small tools, such as computers and telephones. Vision must be sufficient to read handwritten and typed materials.


Equal Employment Opportunity:

United Wireless is an Equal Opportunity Employer. All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is strictly prohibited.


At United Wireless, we value talent in all forms. If you are an individual with a disability and require reasonable accommodation during the application or interview process, please let us know.


About United Wireless:

United Wireless operates over one hundred T-Mobile-branded retail locations across the nation. Established in 2007 and headquartered in Farmington Hills, Michigan, United Wireless is the fastest-growing TPR in the country. Despite our rapid growth in recent years, we maintain a family-oriented corporate culture.

  • Retail Sales Associate

    3 days ago

    Louisville, Kentucky, United States T-Mobile Full time

    Job OverviewT-Mobile is seeking highly motivated and customer-focused individuals to join our team as Mobile Associates, Store-in-Store. As an integral part of the Retail Team, you will be responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary goal will be to create a seamless and engaging customer...

  • T-Mobile - Sales Team Manager

    2 weeks ago

    Louisville, Kentucky, United States United Wireless Full time

    Join Our Dynamic TeamT-Mobile is at the forefront of innovation, and we invite you to be part of a team that has transformed the industry. Our commitment to exceptional customer service and cutting-edge technology sets us apart. We are looking for individuals who are eager to grow, make significant contributions, and embrace their authentic selves. Together,...

  • T-Mobile - Store Operations Leader

    1 week ago

    Louisville, Kentucky, United States United Wireless Full time

    Join Our Dynamic TeamT-Mobile is a leader in innovation, and you have the chance to be part of a team that has transformed the industry. We have redefined customer service, delivered true 5G technology, and are now pioneering the future of wireless and technology. Our work is both thrilling and fulfilling, so consider this opportunity as your invitation to...

  • T-Mobile - Regional Sales and Operations Leader

    2 weeks ago

    Louisville, Kentucky, United States United Wireless Full time

    Join Our TeamAt T-Mobile, we are at the forefront of innovation, and you could be a vital part of a team that has transformed an entire industry. We have redefined customer service, introduced genuine 5G technology nationwide, and are now paving the way for the future of wireless technology and beyond. Our work environment is both thrilling and fulfilling,...

  • Wireless Retail Sales Director

    1 week ago

    Louisville, Kentucky, United States Alliance Mobile Full time

    About Alliance MobileWe are a leading National Authorized Retailer for AT&T, with a strong presence in 21 states.We strive to provide an exceptional experience in every interaction, driven by our company values that have made us a Top Place to Work.Key ResponsibilitiesDeliver key sales and compliance information to a team of District Managers to coach newly...

  • Director of Wireless Sales and Market Development

    1 week ago

    Louisville, Kentucky, United States Alliance Mobile Full time

    About Alliance MobileWe are a leading National Authorized Retailer for AT&T, with a strong presence in 21 states.We strive to provide an exceptional experience in every interaction, driven by our company values that have made us a Top Place to Work.Key ResponsibilitiesDeliver key sales and compliance information to a team of District Managers to coach newly...

  • Mobile Event Expert

    6 hours ago

    Louisville, Kentucky, United States Disability Solutions Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Mobile Event Expert. As a key member of our sales team, you will be responsible for providing exceptional retail experiences to our customers while achieving sales and service expectations.Key Responsibilities:Support event sales goals through side-by-side...

  • Mobility Equipment Service Technician

    2 weeks ago

    Louisville, Kentucky, United States Mobility City of Louisville Full time

    Job OverviewPosition SummaryMobility City of Louisville is a leading provider in the repair, rental, and sales of mobility devices. We cater to veterans, seniors, and individuals with physical challenges through our specialized mobile service units and engaging retail spaces. We are seeking a skilled Technician to perform in-home and institutional repairs on...

  • Territory Manager, Endoscopy Sales

    5 hours ago

    Louisville, Kentucky, United States Boston Scientific Full time

    About this Role:The BSC Endoscopy Ambulatory Surgery Center Territory Manager is a highly esteemed position within the Endoscopy sales organization. This role requires overachieving sales performance, consistently delivering customer value and meeting organizational requirements along with providing contributions beyond the ASC TM role expectations.Key...

  • Donor Recruitment Operations Manager

    7 days ago

    Louisville, Kentucky, United States American Red Cross Full time

    About the Role:The American Red Cross is seeking a highly skilled District Manager - Donor Recruitment to lead the recruitment operation of sponsors and donors for mobile allogeneic blood products. This role is responsible for ensuring the achievement of monthly, quarterly, and annual collection goals in the most efficient and cost-effective manner possible...

  • Restaurant Operations Manager

    5 days ago

    Louisville, Kentucky, United States Papa John's Full time

    Job SummaryThe General Manager for Corporate Restaurant Operations is responsible for overseeing the overall performance of a Papa John's restaurant, ensuring profitability and excellence in customer service. This role requires a self-sufficient leader who can make quality decisions, plan and execute strategies, and manage operations effectively.Key...

  • Service Delivery Manager

    7 days ago

    Louisville, Kentucky, United States RepairSmith, Inc. Full time

    Job Description**Job Title:** Operations Manager**Company:** RepairSmith, Inc.**Job Summary:** We are seeking an experienced Operations Manager to oversee the field operations of our mobile service team. The successful candidate will be responsible for ensuring the efficient execution of our strategic vision, managing a high-performing service delivery team,...

  • Mobile Patient Care Technician

    2 weeks ago

    Louisville, Kentucky, United States HealthTronics Full time

    Patient Care & Supply Technician - Part-TimeHealthTronics is seeking a dedicated and compassionate Mobile Patient Care Technician to join our team. This part-time role offers the opportunity to make a real difference in patients' lives while working in a dynamic and rewarding environment.As a Mobile Patient Care Technician, you will play a vital role in...

  • Restaurant Operations Manager

    5 days ago

    Louisville, Kentucky, United States Hilton Garden Inn Louisville Airport Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Hilton Garden Inn Louisville Airport. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesRestaurant...

  • Operations Manager

    2 months ago

    Louisville, Kentucky, United States Sonepar USA Inc Full time

    Your career grows here. Richards Electric is a brand of the Springfield Electric operating company owned by Sonepar and is a leader in electrical distribution. We continue to grow our brands throughout the Midwest, including locations in Kentucky, Illinois, Indiana, Iowa, Ohio and Missouri. As part of Sonepar, the worldwide leader in electrical distribution,...

  • Studio Operations Manager

    7 days ago

    Louisville, Kentucky, United States Elements Massage Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Director of Wellness Operations to oversee the day-to-day operations of our Massage Therapy wellness studio. As a key member of our team, you will be responsible for leading a diverse team, driving sales growth, and ensuring exceptional customer service.Key ResponsibilitiesLeadership and...

  • Restaurant Operations Manager

    4 hours ago

    Louisville, Kentucky, United States Checkers Drive-In Restaurants , Inc. Full time

    The Restaurant Operations Manager is a key leader at Checkers Drive-In Restaurants, Inc. This position is crucial to the success of individual restaurants. The Restaurant Operations Manager is focused on sales goals, employee performance, and company policies and practices. They use established systems and processes to maximize profits, satisfy guests, and...

  • Elevator Operations Manager

    5 minutes ago

    Louisville, Kentucky, United States Oracle Elevator Holdco, Inc Full time

    Job DescriptionOracle Elevator Holdco, Inc. is seeking an experienced Elevator Operations Manager to lead our branch operations. As a key member of our team, you will be responsible for driving business growth, managing sales and operations, and ensuring exceptional customer satisfaction.Key Responsibilities:Business Development: Develop and implement an...

  • Restaurant Operations Manager

    7 days ago

    Louisville, Kentucky, United States First Watch Full time

    Job DescriptionJob Title: Restaurant Operations ManagerJob Summary:We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at First Watch. As a key member of our management team, you will be responsible for leading and developing our restaurant staff to achieve exceptional customer service and sales growth.Key...

  • Restaurant Operations Manager

    7 days ago

    Louisville, Kentucky, United States Penn Station East Coast Subs Full time

    Job SummaryPenn Station East Coast Subs is seeking a highly motivated and results-driven Executive-in-Training to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of our restaurant, including managing employees, controlling costs, and driving sales growth.Key ResponsibilitiesLeadership and...