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T-Mobile - Sales Team Manager

2 months ago

Louisville, Kentucky, United States United Wireless Full time

Join Our Dynamic Team

T-Mobile is at the forefront of innovation, and we invite you to be part of a team that has transformed the industry. Our commitment to exceptional customer service and cutting-edge technology sets us apart. We are looking for individuals who are eager to grow, make significant contributions, and embrace their authentic selves. Together, we strive for excellence.


Position Overview:

As a Store Operations Leader, you will exemplify leadership, inspire your team, and drive performance to connect customers with the services they need. You will oversee all aspects of store operations, ensuring a high standard of retail excellence. Familiarity with retail management, including hiring, training, and team leadership, is essential.


Key Responsibilities:

  • Conduct regular assessments of team interactions with customers, providing constructive feedback to enhance development and training efforts.
  • Address customer concerns to improve their experience and uphold the T-Mobile brand standards.
  • Take charge of store performance, including staffing, scheduling, marketing, and loss prevention.
  • Monitor sales and inventory, implementing new initiatives to drive operational success.
  • Maintain a clean and organized store environment.
  • Recruit passionate team members who are dedicated to building lasting customer relationships.
  • Foster team development through mentoring and training, encouraging behaviors that enhance customer loyalty.
  • Stay informed about the latest products and services to support your team effectively.
  • Encourage inclusivity and support team initiatives.
  • Drive productivity and financial performance, managing store expenses and ensuring adherence to key performance indicators.
  • Recognize and celebrate team achievements through personalized performance management.
  • Ensure the team meets or exceeds monthly performance targets.
  • Achieve or surpass store sales objectives.
  • Adhere to all company policies and procedures.

Qualifications:

  • Must be at least 18 years old.
  • Legally authorized to work in the United States.
  • Reliable transportation is required.
  • Open availability with no scheduling restrictions.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Willingness to meet the demands of the business, which may include working 44 hours or more per week.

Education:

  • High School Diploma or GED.

Experience:

  • 1-3 years of management experience in retail.
  • 1-3 years of sales and sales management experience.

Skills and Abilities:

  • Strong communication skills.
  • Proficiency in Microsoft Office.
  • Knowledge of store management and operations.
  • Exceptional customer service skills.

Employee Benefits:

We offer a comprehensive benefits package for our full-time employees, including:

  • Health, Dental, Vision, and Life Insurance.
  • Short and Long-Term Disability coverage.
  • Paid Time Off.

Physical Requirements:

The physical demands of this position include standing, using hands and fingers, and communicating effectively. The role may require working in various environments and the ability to stand or sit for extended periods.


Equal Opportunity Employer:

United Wireless is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected status.


About United Wireless:

United Wireless operates numerous T-Mobile retail locations across the nation. Established in 2007, we pride ourselves on our rapid growth while maintaining a family-oriented culture.