Front Desk Representative

4 days ago


Palm Beach Gardens, Florida, United States Retina Care Specialists Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Retina Care Specialists. As a Front Desk Associate, you will be responsible for providing exceptional patient service, both in person and over the phone.

Key Responsibilities:
  • Obtain and Review Patient Information: Collect and verify patient demographic and insurance information for accuracy.
  • Manage Patient Accounts: Verify insurance and collect copays, co-insurance, and outstanding balances.
  • Ensure Patient Intake Forms are Complete: Ensure all patient intake forms are signed and complete.
  • Answer Patient Communication: Answer patient communication pathways, including phone calls and messaging.
  • Schedule Appointments: Schedule appointments and coordinate with clinical staff to ensure optimal patient experience.
  • Process Medical Records Requests: Process medical record requests per policies and procedures.
Requirements:
  • Education: High School Diploma or Equivalent Certificate.
  • Experience: Minimum 2 years of experience in a medical office/healthcare setting and minimum 2 years of healthcare insurance experience.
  • Skills: Strong computer knowledge and skills, minimum typing speed of 30 WPM, and excellent interpersonal skills.
Benefits:
  • Competitive Benefits Package: Medical, dental, vision, 401k with match, HSA/FSA, telemedicine, and generous PTO package.
  • Free Benefits: Employee discounts and perks, employee assistance program, group life/AD&D, short-term disability insurance, and long-term disability insurance.


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