Insurance Customer Service Representative

3 weeks ago


Clifton, New Jersey, United States Cupo Insurance Agency Full time
Job Title: Personal Lines Customer Service Representative

Job Summary: We are seeking a friendly and enthusiastic Personal Lines Customer Service Representative to join our dedicated team at Cupo Insurance Agency.

Key Responsibilities:

* Provide courteous, prompt, and efficient service to customers regarding their personal insurance needs.
* Quoting new and renewal personal lines policies.
* Handling customer inquiries in a timely and accurate manner, ensuring customer satisfaction and loyalty.
* Assisting clients with policy changes, renewals, and explaining coverages in a clear and easy-to-understand manner.
* Developing and maintaining strong relationships with clients by providing exceptional service and understanding their unique needs.
* Handling customer complaints and resolving issues by investigating problems and developing solutions.

Requirements:

* Previous experience in personal lines customer service.
* Valid Property & Casualty License in New Jersey.
* Excellent verbal and written communication skills.
* Demonstrated ability to provide exceptional customer service and build lasting client relationships.
* Strong analytical skills to effectively troubleshoot issues and provide solutions.
* High attention to detail with an emphasis on accuracy and professionalism.
* Ability to manage multiple tasks and prioritize workload efficiently.
* Proficient with computers including Outlook and AMS360 is a plus.

Benefits:

* Annual Base Salary Based on Experience
* Paid Time Off (PTO)
* Health Insurance
* Life Insurance
* Disability Insurance
* Mon-Fri Schedule
* Retirement Plan

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