Customer Service Representative

9 hours ago


Clifton, New Jersey, United States Papillon Ribbon & Bow Inc Full time
Job DescriptionWe are a leading provider of couture packaging solutions, custom ribbon, and luxury gift boxes. We are seeking a skilled Customer Service Representative to provide exceptional product and service information, order entry, order tracking, and customer support. This role requires a detail-oriented and self-motivated individual who can develop strategic plans to meet company goals and objectives.Duties:• Maintain a respectful and positive attitude at all times.• Attract potential customers by answering product and service questions and suggesting information about other products and services.• Receive, process, and verify the accuracy of customers' orders using our internal computer systems and customer purchase orders.• Initiate required actions in response to customer requests to change or cancel orders, update orders accordingly, and advise necessary departments of the changes.• Maintain customer records by updating account information.• Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.Requirements:• Prior customer service experience.• Ability to work well under pressure.• Rapid learning skills.• Detail-oriented, analytical, problem-solving, and quality-focused.• Excellent listening skills and phone mannerisms.• Ability to resolve issues and demonstrate self-control.• Multi-tasking skills.• Strong communication and organization skills.• Punctuality and self-motivation.• Willingness to train, with prior customer service experience a plus.

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