Customer Service Representative
4 weeks ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a key member of our customer service team, you will be responsible for providing exceptional service to our donors, ensuring a positive and safe experience for all.
Responsibilities- Prepare the donor, donor area, and equipment for the pheresis process, ensuring a safe and efficient environment.
- Monitor the donor and the pheresis process, responding to any alarms or signals that may occur during the process.
- Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
- Link equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
- Alert the Group Leader or Supervisor of donor flow issues and ensure the accurate recording of donor data in the electronic donor information management system.
- Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
- Promote safety in all actions and maintain confidentiality of all personnel, donor, and center information.
- Perform job-related duties as assigned.
- High school diploma or equivalent required.
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
- Ability to perform basic math calculations.
CSL Plasma offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program.
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