Customer Service Representative

4 weeks ago


Clifton, New Jersey, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a key member of our customer service team, you will be responsible for providing exceptional service to our donors, ensuring a positive and safe experience for all.

Responsibilities
  • Prepare the donor, donor area, and equipment for the pheresis process, ensuring a safe and efficient environment.
  • Monitor the donor and the pheresis process, responding to any alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
  • Alert the Group Leader or Supervisor of donor flow issues and ensure the accurate recording of donor data in the electronic donor information management system.
  • Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
  • Promote safety in all actions and maintain confidentiality of all personnel, donor, and center information.
  • Perform job-related duties as assigned.
Qualifications
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
  • Ability to perform basic math calculations.

CSL Plasma offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program.



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