Director of Service Operations

4 weeks ago


Irving, Texas, United States FleetPride Full time
Job Title: Director of Service Operations

FleetPride is a leading distributor of heavy-duty truck and trailer parts in the U.S., with a strong focus on customer satisfaction and operational excellence. We are seeking a highly skilled and experienced Director of Service Operations to lead our service business unit and drive growth and efficiency.

Key Responsibilities:
  • Develop and implement a long-term strategic plan for the service operations group, aligning with FleetPride's overall business objectives.
  • Provide strategic leadership and oversight to ensure efficient and effective service delivery.
  • Oversee the daily operations of the central service support group, ensuring efficient and effective delivery of services.
  • Develop and implement performance metrics and key performance indicators (KPIs) to measure the success of service operations.
Requirements:
  • Bachelor's degree in business administration, engineering, or a related field.
  • 10+ years of experience in service operations or a similar role, preferably in the heavy-duty trucking industry.
  • Proven track record of leading and managing large-scale service operations and projects.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to drive results through influence and achieve operational excellence.
Work Environment:

The Director of Service Operations will work in an office environment and will be required to travel up to 50% of the time. The physical demands of the job include reaching above shoulder heights, below the waist, or lifting as required, as well as dexterity of hands and fingers to operate a computer keyboard or mouse.

FleetPride is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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