Operations Director

3 weeks ago

Irving, Texas, United States Entertainment Promotions Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Entertainment Promotions. The successful candidate will be responsible for overseeing the day-to-day operations of our facility, ensuring adherence to operational and service standards, and working closely with the leadership team to achieve labor and revenue goals.

Key Responsibilities
  • Supports the efforts of department managers as directed by the General Manager / Assistant GM.
  • Works with leadership team to achieve labor and revenue goals.
  • Oversees the day-to-day operations throughout the entire facility while ensuring adherence to all operational and service standards.
  • Works with leadership team to develop and execute effective action plans to enhance profitability.
  • Maintains uniform standards and a professional appearance for all Team Members.
  • Consistently provides professional, friendly and engaging service to Guests and team members.
  • Collaborates on a daily basis with Department Heads on ways to improve productivity.
  • At times, Works hand in hand with Hourly Team Members giving guidance.
  • Assists Department Managers in fine tuning schedules prior to posting.
  • Ensures all pre-opening checklists have been completed to ensure all equipment is working properly, and all areas of the park are ready for operations.
  • Works with the leadership team to ensure the condition of the physical property exceeds standards at all times.
  • Assists leadership team to ensure team member reviews are completed efficiently and in a timely manner.
  • Actively promotes the retention of our quality team members by ensuring that we are living our CORE values.
  • Works to become proficient in all systems and processes (Aloha, Sacoa, Sync, etc.).
  • Actively grooms team members into future leaders.
  • With the approval from the GM, implements effective cost control measures for all departments.
  • Ensures all directives and promotions are effectively communicated to front line team members.
  • Ensures all city, state and federal permits are up to date.
Requirements
  • Standing for long periods of time with frequent bending and turning.
  • Must be able to lift 40 lbs.
  • Ability to work in a fast-paced environment.
  • Ability to withstand extreme hot/cold temperatures.
  • Ability to flex schedule as needed.
Standard Company Expectations
  • TABC certification required.
  • Food Service Manager certification required.
  • Goes beyond the normal expectations without compromising the company mission, vision and values.
  • Demonstrates the ability to be courteous and accountable in all situations.
  • Responds to Guests' special requests in a courteous and accountable fashion.
  • Monitors the consistency of the product provided to all guests.
  • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
  • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
  • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
  • Maintains uniform standards.

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