Operations Director

12 hours ago

Irving, Texas, United States Entertainment Promotions Full time
{"title": "Operations Manager", "description": "Job Summary

As an Operations Manager at Entertainment Promotions, you will play a critical role in supporting the efforts of department managers and working with the leadership team to achieve labor and revenue goals. You will oversee the day-to-day operations of the facility, ensuring adherence to all operational and service standards. Responsibilities: * Supports the efforts of department managers as directed by the General Manager / Assistant GM. * Works with leadership team to achieve labor and revenue goals. * Oversees the day-to-day operations throughout the entire facility while ensuring adherence to all operational and service standards. * Works with leadership team to develop and execute effective action plans to enhance profitability. * Maintains uniform standards and a professional appearance for all Team Members. * Consistently provides professional, friendly and engaging service to Guests and team members. * Collaborates on a daily basis with Department Heads on ways to improve productivity. * At times, Works hand in hand with Hourly Team Members giving guidance. * Assists Department Managers in fine tuning schedules prior to posting. * Ensures all pre-opening checklists have been completed to ensure all equipment is working properly, and all areas of the park are ready for operations. * Works with the leadership team to ensure the condition of the physical property exceeds standards at all times. * Assists leadership team to ensure team member reviews are completed efficiently and in a timely manner. * Actively promotes the retention of our quality team members by ensuring that we are living our CORE values. * Works to become proficient in all systems and processes (Aloha, Sacoa, Sync, etc.). * Actively grooms team members into future leaders. * With the approval from the GM, implements effective cost control measures for all departments. * Ensures all directives and promotions are effectively communicated to front line team members. * Ensures all city, state and federal permits are up to date. Requirements: * Physical Requirements:

  • Standing for long periods of time with frequent bending and turning.
  • Must be able to lift 40 lbs.
  • Ability to work in a fast-paced environment.
  • Ability to withstand extreme hot/cold temperatures.
  • Ability to flex schedule as needed.
Standard Company Expectations:
  • TABC certification required.
  • Food Service Manager certification required.
  • Goes beyond the normal expectations without compromising the company mission, vision and values.
  • Demonstrates the ability to be courteous and accountable in all situations.
  • Responds to Guests' special requests in a courteous and accountable fashion.
  • Monitors the consistency of the product provided to all guests.
  • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
  • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
  • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
  • Maintains uniform standards. ", "lang_code": "en"}

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