Technical Parts Sales Representative

7 days ago

Rome, New York, United States Heico Companies Llc Full time
Job Description

Job Title: Technical Parts Sales Representative - Inside Sales

Job Summary:

We are seeking a highly skilled and motivated Technical Parts Sales Representative to join our Inside Sales team at Heico Companies LLC. As a Technical Parts Sales Representative, you will be responsible for assisting customers and Replacement Parts Group (RPG) parts sales, primarily through internal sales efforts.

Key Responsibilities:

  • Interface with customers to place and input orders and quotes.
  • Answer customer inquiries using available information and resources.
  • Quote items as requested and follow up on quotes.
  • Notify customers of delivery or pricing discrepancies.
  • Assist customers with specific needs regarding order placement and/or follow up.
  • Determine part number and/or components required.
  • Input orders and review order status changes with customers.
  • Expedite orders as requested by customers.
  • Maintain Open Order Report on a weekly basis.
  • Collaborate with Purchasing, Accounting, Production Control, Technical Support and Service, Sales and Engineering as required.
  • Provide accurate data as requested by various departments regarding customer requests and quotes.
  • Provide/maintain sales figures.
  • Maintain system pricing structures.
  • Review and modify pricing structures and identify problem areas to appropriate departments.
  • Adjust pricing as required with approval of immediate supervisor.
  • Maintain customer database.
  • Maintain order and quote files. RPG correspondence.
  • Assign serial numbers for tooling.
  • Collaborate with stakeholders to monitor Inventory Management.
  • Promote new products and parts programs directly to customers.

Requirements:

  • Bachelor's Degree with 0-2 years of job-specific experience (manufacturing preferred).
  • Associate's Degree with 3-5 years of job-specific experience (manufacturing preferred).
  • High School Diploma or GED Equivalent with at least five years of job-specific experience (manufacturing preferred).
  • Demonstrated experience of communicating effectively both in verbal and written forums.
  • Demonstratable sales experience/skills.
  • Industrial equipment knowledge and experience (preferred).
  • Effectively manage multiple tasks throughout the day amidst constant changing priorities.
  • Expertise in working effectively with all types of internal and external customers with tight deadlines and deliverables.
  • Office 365 software package proficiency.
  • Basic Technical Knowledge of Bartell Equipment and Parts (preferred).
  • Working knowledge and ability to read engineering drawings and schematics.

Travel Requirements: Up to 10%

EOE M/F/D/V

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