Client Success Manager

2 weeks ago


New York, New York, United States The Ladders Full time
Position Overview

This is a full-time, permanent, remote-first role with occasional travel requirements.

ABOUT THE LADDERS

The Ladders is dedicated to enhancing the job market by creating opportunities for professionals from diverse backgrounds. We focus on connecting early-career individuals with significant roles in various sectors, ensuring that our partners foster inclusive workplaces. Our mission is to bridge gaps and promote equitable access to career advancement for all.

ABOUT YOU

You are a relationship-driven, detail-oriented professional who thrives on building and maintaining partnerships. Your resilience and growth mindset empower you to view challenges as opportunities for learning. You approach situations with curiosity, value diverse perspectives, and see feedback as a pathway to improvement. Your commitment to equity, diversity, and inclusion is evident in your work, and you prioritize self-care to sustain your efforts in driving meaningful change.

ROLE RESPONSIBILITIES

As the Client Success Manager, you will report to the Associate Director and manage a portfolio of corporate accounts, ensuring a positive experience for all stakeholders involved.

Key Responsibilities:
  • Partnership Management:
    Act as the primary liaison for corporate partners, overseeing the entire partnership lifecycle, including:
    • Onboarding new clients
    • Collaborating on diversity and inclusion initiatives
    • Maintaining regular communication to ensure timely deliverables
    • Conducting monthly check-ins to review progress and gather feedback
    • Establishing a constructive feedback loop with partners
    • Ensuring retention of partner revenue and fostering long-term relationships
  • Operational Support:
    Assist in the logistics of program cycles, including:
    • Facilitating internship matching processes
    • Creating tailored reports to evaluate partnership success
    • Managing the Applicant Tracking System to streamline intern placements
    • Utilizing CRM tools to track communications and updates
    • Contributing to impact reports for corporate partners
    • Gathering partner feedback to enhance program effectiveness
  • Diversity and Inclusion Advocacy:
    Hold partners accountable for their diversity commitments by:
    • Leading discussions on necessary improvements
    • Curating events focused on talent acquisition and inclusion
    • Integrating partner feedback into programming and curriculum development
    • Coordinating events that promote diversity and inclusion

QUALIFICATIONS

We welcome candidates from various backgrounds who align with our mission and values.
  • Strong commitment to equity, diversity, and inclusion
  • Experience in account management or customer relations
  • Ability to manage relationships while overseeing projects
  • Excellent communication skills
  • Highly organized and proactive
  • Skilled in project management
  • Motivated to drive meaningful change

BENEFITS

We offer a competitive salary and a comprehensive benefits package, including:
  • Base salary commensurate with experience
  • Performance-based bonuses
  • Generous vacation and holiday policies
  • Comprehensive health insurance
  • Retirement savings plan with matching
  • Professional development funds


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