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Client Success Manager

2 months ago

New York, New York, United States Unisys Full time
Job Summary

We are seeking a highly skilled and experienced Global Delivery Executive to lead the delivery of services to our clients. This role requires a strong understanding of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.

Key Responsibilities
  • Lead the global delivery of services to clients, ensuring successful planning, implementation, and execution of contracted services.
  • Manage a skilled team of delivery resources to meet schedules, resolve technical or operational problems, and maintain tight control of the account.
  • Establish and maintain clear communication channels with clients and internally from a strategic and operational perspective.
  • Participate in contract and account governance, including contract scope management and risk mitigation.
  • Develop and administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service.
  • Monitor and report on financial health of the account and remedy any financial misses or anomalies.
  • Take ownership and accountability for all client issues to satisfactory resolution.
  • Act as a point of escalation for issues not resolvable by the service lines.
  • Provide operational risk management strategies across an account and ensure that the delivery teams apply these strategies to operational delivery processes and procedures.
  • Participate in rigorous governance and SOX compliance audits, business continuity planning, and testing.
  • Develop and deliver regular reports on performance to clients and Unisys senior executives.
  • Identify areas for growth at the client by assisting account management in bringing new services to offer to the client.
  • Drive service line continuous improvements and challenge the service lines to bring innovative solutions.
Requirements
  • Bachelor's degree and 8+ years of related professional experience, 3+ years managing specific area.
  • Essential qualifications in IT, Business Administration, or related disciplines.
  • Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
  • A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends.
  • Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure, and data center environments.
  • A proven track record in effective communications, managing service delivery, and relationship management skills.
Unisys is an Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.