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Client Success and Growth Manager

2 months ago

New York, New York, United States TripleLift Full time
About the Role

We are seeking a highly skilled and experienced Strategic Partnership Development Manager to join our team at TripleLift. As a key member of our Global Customer Success organization, you will play a critical role in driving revenue growth and delivering exceptional client experiences.

Key Responsibilities
  • Revenue Growth and Management: Partner with your manager to define, achieve, and exceed quarterly revenue and operational key results.
  • Client Relationship Management: Manage and grow a roster of high-profile accounts, while cultivating client relationships with key decision makers.
  • Client Onboarding and Growth: Work closely with our sales team to rapidly onboard new customers and identify ways to grow current accounts.
  • Client Support and Education: Serve as a resource for clients and internal teams on all aspects of TripleLift and the programmatic landscape.
  • Product Expertise: Become an expert on the use and best practices of TripleLift and provide consultative services and recommendations to clients on how to improve campaigns.
  • Training and Development: Provide continual training and product updates to clients as new features are added.
  • Product Feedback and Enhancement: Work with Product Management to help define features and drive enhancements to the TripleLift offering.
  • Cross-Functional Collaboration: Partner cross-functionally with Campaign Management to provide materials for RFPs, inventory forecasting, and ad-hoc client requests.
  • Client Relationship Building: Establish robust relationships with decision makers, influencers, and key members of ad ops/trading teams to continually understand business needs and provide troubleshooting best practices.
Requirements and Qualifications
  • Experience: 3-5 years of online advertising experience required; 2+ years of client-facing experience.
  • Education: A Bachelor's degree in advertising, communications, marketing, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.
  • Skills: Strong troubleshooting, analytical, and problem-solving abilities; strong oral and written communication skills; ability to present effectively across multiple levels in an organization; advanced experience in Excel and MS Office, including pivot tables and manipulation of large data sets.
  • Desired Attributes: Proven track record of growing accounts by forming a strong relationship with clients; effective time management skills - ability to prioritize and meet deadlines; ability to work individually and collaboratively to drive business forward; strives for continued learning opportunities to build upon craft; excellent organizational skills and attention to detail; proven academic and/or professional achievement.