Front Desk Administrator

6 days ago


Mooresville, North Carolina, United States Costner Law Office Pllc Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Costner Law Office Pllc. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing the reception area, and performing various administrative tasks.

Key Responsibilities
  • Front Desk Management: Ensure the reception area is tidy and presentable, and provide a warm and professional welcome to visitors.
  • Phone Handling: Answer and direct incoming calls promptly and professionally, and take accurate messages and forward calls to the appropriate personnel.
  • Visitor Assistance: Assist visitors with inquiries, provide information, and direct them to the appropriate person or department.
  • Appointment Scheduling: Remind staff members of scheduled appointments or meetings.
  • Mail Handling: Receive, sort, and distribute incoming mail and packages, and prepare outgoing mail and packages for shipment.
  • Office Support: Provide general administrative support to office staff, such as photocopying and faxing documents, and assist in maintaining office supplies and inventory.
  • Communication Liaison: Serve as a liaison between visitors, clients, and internal staff, and relay messages and information accurately and efficiently.
  • Basic Administrative Tasks: Perform basic clerical tasks, such as data entry and filing, and assist with various administrative projects.
  • Customer Service: Provide excellent customer service to all visitors, clients, and staff members, and handle inquiries and resolve basic issues or direct them to the appropriate party.
  • Team Collaboration: Collaborate with colleagues and other departments to ensure smooth office operations, and communicate effectively with team members.
  • Adherence to Policies: Adhere to company policies and procedures, and maintain confidentiality of sensitive information.
  • Problem-Solving: Address basic issues or inquiries independently and escalate more complex matters to the appropriate person.
  • Time Management: Manage time efficiently to prioritize tasks and handle responsibilities in a timely manner.
  • Professionalism: Maintain a professional and positive demeanor, and uphold a professional image in personal presentation and conduct.
  • Adaptability: Adapt to changing situations and tasks as required, and demonstrate flexibility in handling various responsibilities.
  • Initiative: Take initiative in performing assigned tasks and seek ways to contribute to the overall efficiency of the office.
  • Learning and Development: Demonstrate a willingness to learn and acquire new skills, and seek opportunities for professional development and growth.
  • Office Etiquette: Adhere to office etiquette, including proper phone etiquette, dress code, and general conduct.


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