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Guest Services Supervisor

2 months ago

Mooresville, North Carolina, United States Stretch Zone - 1030 Full time
Front Desk Manager

Compensation: $14 Hourly

Employment Type: Full-time

About the Company: Stretch Zone is a premier provider of innovative practitioner-assisted stretching techniques designed to enhance performance for health professionals, massage therapists, trainers, and athletes. We are dedicated to fostering a culture that emphasizes teamwork, cleanliness, and exceptional customer service.

Key Responsibilities:
  • Warmly welcome clients and visitors
  • Manage phone communications, including answering and redirecting calls
  • Address customer concerns and resolve issues
  • Implement opening and closing protocols
  • Create a welcoming atmosphere for all guests
  • Confirm daily appointments and follow up as necessary
  • Engage with clients who are not meeting their session goals
  • Assist in managing inventory levels
  • Complete assigned duties in a timely manner
  • Ensure a tidy and organized reception area
  • Provide necessary information to support stretching practitioners
  • Collaborate with colleagues on marketing strategies and promotional activities

Essential Skills:

  • Highly motivated and energetic demeanor
  • Outstanding communication and interpersonal skills
  • Strong organizational capabilities
  • Meticulous attention to detail
  • Ability to handle multiple tasks simultaneously
  • Understanding of operational workflows
  • Team-oriented attitude
  • Willingness to work flexible hours, including weekends
  • Proficient in computer operations