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Front Desk Manager

4 months ago

Mooresville, United States Stretch Zone - 1030 Full time
Job DescriptionJob DescriptionFront Desk Admin

Compensation:
$14 Hourly

Employment Type
The front desk associate is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day to day operations of the store. The Front Desk needs to monitor clients sessions to ensure they are on time with their sessions. They also need to help promote the renewals of current customers. The Front Desk is directly responsible for the acquisition of new prospects via telephone inquiries.

Culture:


Part of the duties required of a Front Desk Associate is to maintain and contribute to the culture of Stretch Zone. We at Stretch Zone work as a team. All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is a foundation of Stretch Zone and will contribute to the overall success of each location. This will help us provide the very best service and atmosphere for all of our clients.

Essential duties and responsibilities:


Greets all clients and guests
Answers and directs all phone calls using IT script
Fields customer complaints and concerns
Performs opening and closing procedures
Creates the First impression
Calls and confirms all clients for the day
Calls all clients that are not meeting their session per week average
Calls to Exceed 75+ per day
Responsible for the inventory of the store-send requisition
Completes all automated tasks that are assigned to the front desk manager position
Store is clean and organized at all time
Gather information for stretch practitioner lost sheep follow up
Aid Staff with identifying clients coming due for renewal by adding alerts to the calendar
Aid the GM with marketing and pop up information

Required knowledge and skills:


Must be highly motivated and energetic
Excellent communication and interpersonal skills
Organizational skills
Strong attention to detail
Ability to multi task
An understanding of operations
Must be a team player
Must be able to work days, evenings and weekend as necessary.
Must be computer proficient

About Stretch Zone:
Stretch Zone Is the world's leading source and educator for todays advanced practitioner-assisted stretching, Build to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.