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Assistant Branch Manager I

1 month ago

Portland, Oregon, United States Umpqua Bank Full time
About the Role:

This position works closely with the branch manager to attain branch- and Bank-established goals. The assistant branch manager manages a team responsible for exceptional customer service, operational soundness, and generating revenue for the branch and Bank.

Key Responsibilities:
  • Act as back up to personal banking team to open new accounts, receive loan requests, and gather credit-related information.
  • Ensure the branch is operationally sound.
  • Ensure that the client service specialists are trained and competent in explaining all products and services offered.
  • Monitor sales and service goals.
  • Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
  • Routinely and consistently provide guidance and training to branch team.
  • Resolve conflicts with minimal help.
  • May back up new accounts.
  • May back up client service specialist line.
  • Responsible for satisfactory audits.
  • Frequently service complex accounts.
  • Actively coach and mentor team to deepen customer relations.
  • Work with branch manager to identify business development opportunities.
  • Other projects and responsibilities as assigned.
About You:

We are seeking a highly skilled and experienced professional to join our team as an Assistant Branch Manager. The ideal candidate will have a strong background in retail banking, excellent leadership and communication skills, and a proven track record of success in managing teams and driving business results.

The successful candidate will be responsible for leading a team of client service specialists, managing branch operations, and driving sales and service goals. They will also be responsible for ensuring the branch is operationally sound, providing guidance and training to the team, and resolving conflicts with minimal help.

We offer a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $26.00, and the pay rate for the selected candidate will be dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location.

The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

We are an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.