Senior Customer Service Representative

1 month ago

Portland, Oregon, United States Genuine Parts Company Full time
Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our team at Genuine Parts Company. This role requires a strong understanding of industrial parts and equipment, as well as excellent communication and negotiation skills.

Key Responsibilities
  • Respond to complex customer inquiries regarding products and quotes for industrial parts and equipment.
  • Influence Motion gross profit through negotiating the sale price and purchase price, within certain parameters.
  • Monitor service requests and assign technicians to appropriate jobs.
  • Communicate with customers to schedule appointments and provide updates on service status.
  • Maintain accurate records of service requests, work orders, and customer interactions.
  • Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost-effective shipping method for customer orders.
  • May handle customer returns.
  • May be assigned to one customer.
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • May be responsible for quality and/or safety in the branch.
  • Work directly with the Service Technicians in the shop to determine corrective repair actions.
Requirements
  • Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
  • Mechanical and/or Industrial parts experience preferred.
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Excellent computer skills.
  • Excellent negotiation skills.
  • Strong product knowledge.
Benefits

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit?
Let us know you're interested in a future opportunity by joining our Talent Community on https://www.genuineparts.com/careers or create an account to set up email alerts as new job postings become available that meet your interest

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

By applying, you consent to your information being transmitted by GenZJobs to the Employer, as data controller, through the Employer's data processor SonicJobs.

See Genuine Parts Company Privacy Policy at https://www.genuineparts.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/privacy-policy and Terms of Use

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