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Account Development Specialist
2 months ago
About the Role:
C.H. Robinson is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our organization, you will play a critical role in building and maintaining strong relationships with our customers, collaborating with internal teams to solve complex problems, and leveraging our innovative technology platform to drive operational efficiency.
Your Key Responsibilities:
- Build and develop relationships with customers to ensure continued partnership and growth.
- Communicate shipment updates proactively and accurately, ensuring a customer-centric approach and exceptional service.
- Analyze customer inquiries and provide quality and timely insights and updates to customers, driving customer satisfaction and loyalty.
- Proactively identify opportunities to improve operational efficiency and implement process improvements.
- Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations.
- Network internally with Account Management, Operations, and Capacity teams to drive collaboration and results.
What We're Looking For:
- High School Diploma or GED equivalent.
- Previous customer engagement experience, preferably in a logistics or supply chain environment.
- Ability to travel up to 5% (domestically).
- Basic proficiency in Microsoft Office Suite of Programs.
- Attention to detail, accuracy, and problem-solving skills.
- Negotiation, collaboration, and influencing skills.
- Bachelor's Degree from an accredited college or university (desired).
Why Join Us?
C.H. Robinson is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We offer a comprehensive benefits package, including:
- Two medical plans (including a High Deductible Health Plan).
- Prescription drug coverage.
- Enhanced Fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account (including employer contribution).
- Dental and Vision.
- Basic and Supplemental Life Insurance.
- Short-Term and Long-Term Disability.
- Paid and floating holidays.
- Paid time off (PTO).
- Paid parental leave.
- Paid time off to volunteer in your community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
Our Culture:
C.H. Robinson believes in equality for all and celebrates the diversity of our employees, customers, and communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
Equal Opportunity and Affirmative Action Employer:
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
