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Senior Program Manager
2 months ago
Senior Program Director – Supportive Housing Initiatives
Lantern Community Services Inc. is dedicated to promoting the autonomy and welfare of individuals in New York who are at risk of or experiencing homelessness. Our organization offers innovative solutions aimed at assisting those who are homeless, previously homeless, or have recently transitioned out of foster care to rebuild their lives. We deliver programs with demonstrated success in health, employment, education, and life skills, tailored to the unique needs of each individual. Our clients, many of whom face challenges such as mental illness, addiction, disabilities, HIV, or other chronic health conditions, are equipped with the necessary resources to reintegrate into the community with dignity and independence.
Classification: Exempt
Reports to: Assistant Vice President
Location: New York City
Position Type: Full-time, Monday through Friday, 9:00 AM to 5:00 PM. Flexibility in schedule may be required based on operational needs.
Objective:
We are in search of a proactive and seasoned Senior Program Director to manage two supportive housing initiatives located in New York City. One facility caters to single and young adults with mental health challenges, including those with disabilities and individuals who have experienced chronic homelessness. The second facility is focused on families, community families, and individuals dealing with substance use issues. The Senior Program Director will lead a dedicated team to assist these populations in stabilizing their lives, ensuring housing stability, and progressing towards their personalized objectives. Collaboration with the Leasing and Compliance Department and Property Management staff is also a key expectation.
The ideal candidate will possess a Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or Licensed Clinical Social Worker (LCSW) designation, with proven leadership experience in a supportive housing environment. Strong judgment skills are essential for planning and achieving goals, navigating complex bureaucratic systems, and providing effective staff supervision. Experience working with families who have faced homelessness and those impacted by mental health, substance use, and medical issues is crucial. The Senior Program Director should demonstrate robust administrative capabilities, budget management experience, and operational proficiency.
Key Responsibilities:
- Recruit, train, supervise, and develop a program team with a strong commitment to achieving positive outcomes for residents while adhering to Lantern and funder regulations.
- Ensure all resident case records (both electronic and paper) are accurate, comprehensive, and current. Monitor staff compliance and provide necessary training and support.
- Oversee the development and execution of program services, including group activities, community meetings, and celebrations, to meet the needs of tenants and the program.
- Provide regular supervision of staff and facilitate weekly staff and clinical meetings. Offer case management support as needed.
- Identify and address training needs for staff.
- Collaborate with Leasing and Compliance staff to screen potential clients and assist with the move-in and orientation process.
- Manage relationships with landlords to track needs, address property management issues, and handle client work orders.
- Support housing stability by proactively working with tenants on budgeting and financial management.
- Assess serious incidents, review incident management appropriateness, and implement necessary corrections.
- Utilize data to ensure program objectives are met and to identify trends.
- Engage in professional development training and identify training opportunities for program staff.
- Provide monthly written reports to senior management as requested.
- Establish connections with community organizations and local law enforcement to enhance program effectiveness.
Required Qualifications:
- LMSW/LMHC or LCSW required; SIFI certification is a plus.
- A minimum of eight years of progressive experience in supportive housing, including at least three years in a supervisory role as Program Director or Assistant Program Director.
- Knowledge of HIV/AIDS, mental health, substance use, and chronic homelessness is essential.
- Experience managing service contracts with agencies such as DOHMH, OMH, HASA, NYSSHIP, etc., is required.
- Proficiency with electronic case management systems and the ability to analyze data to inform best practices in service delivery.
- Ability to perform well under pressure, including in crisis situations, and flexibility in work schedule as needed.
- Experience with evidence-based models, particularly Motivational Interviewing, Individual Placement and Support (IPS), and harm reduction is preferred.
- Bilingual in Spanish and English is a plus.
Supervisory Responsibilities: Oversees Social Services Teams at both sites, including an Assistant Program Director and case managers/social workers.
Work Environment: This position operates within a supportive housing setting and involves working with individuals facing mental health challenges, addiction, disabilities, HIV, and other chronic health conditions.
Physical Demands: The role requires regular standing, walking, sitting, stooping, and kneeling. The employee must use their hands for typing and handling materials. Frequent communication is necessary, and the ability to lift and/or move up to 5 pounds may be required. Specific vision abilities needed include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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