Senior Case Manager

2 days ago

Bronx, New York, United States Services for the UnderServed Full time
Job Summary

We are seeking a highly skilled and experienced Senior Case Manager to join our team at Services for the UnderServed (S:US). The successful candidate will provide supervisory oversight and training to Case Managers and Housing Specialists in the housing assessment and documentation process.

This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Provide supervisory oversight and training to Case Managers and Housing Specialists in the housing assessment and documentation process.
  • Provide supervision and guidance to Case Managers in the development of initial service plans and service plan reviews.
  • Provide supervision to Case Managers in referring consumers for in-house and community-based medical, mental health, and supportive social services.
  • Provide supervisory oversight and training to Case Managers in assisting consumers with the financial entitlement and medical benefit application process.
  • Provide supervisory oversight and training to Case Managers and Housing Specialists in group and individual counseling, workshops, and recreational activities.
  • Provide recommendations for useful and effective interventions and referrals to Case Managers and report any behavioral issues to supervisor.
  • Provide supervisory oversight and guidance to Case Managers and Housing Specialists in maintaining up-to-date, accurate, complete, and timely consumer chart documentation.
  • Provide administrative supervision including timesheet approval, time off approval, scheduling, as well as professional development including regular individual supervision and formal performance appraisal at least annually.
  • Directly provide services (including but not limited to those outlined above) to clients in the absence or inability of their assigned case manager.
  • Manage program census and census data: Manage the intake process; assigns intakes to Case Managers. Will also perform full intake and assessment with new consumers within 24 hours of admission as needed.
  • Conduct regular audits of all client charts.
  • Manage tracking sheets related to housing readiness and housing placement.
  • Respond to requests for information and data from DHS.
  • Reconcile program data in AWARDS, CARES, and hard copy charts/tracking sheets.
  • Manage and oversee room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
  • Manage crisis intervention services and addresses all emergency situations as appropriate.
  • Responsible for Incident Management and documentation.
  • Facilitate/attend staff meetings, case conferences, group supervision, and trainings as needed.
  • Comply with and enforces all S:US Employee Policies, Procedures, and Protocols, S:US Corporate Compliance Policies, and Office of Temporary Disabilities Assistance Rules, Regulations, and Statutes.
  • Maintain program resources including but not limited to: MetroCards, petty cash, and client savings.
  • Provide coverage for other Senior Case Manager and/or Director of Social Services when they may be off-site or otherwise unavailable.
  • Maintain CPR/First Aid Certification.
  • Any other duties as assigned by the Program Director, designee, or as required.
Requirements
  • Bachelor's degree in a Human Service field required, Master's preferred.
  • 1+ years supervisory experience.
  • Experience working with chronically homeless individuals or families.
  • Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.
  • Bilingual preferred.
  • Valid NYS Driver's license preferred (and pass insurance criteria).
Benefits

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays.

S:US is an equal opportunity employer.

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