Senior Case Manager Position

2 weeks ago

Bronx, New York, United States Services for the UnderServed Full time
Job Title: Senior Case Manager

We are seeking a highly skilled and experienced Senior Case Manager to join our team at Services for the UnderServed (S:US). As a Senior Case Manager, you will be responsible for providing supervisory oversight and training to Case Managers and Housing Specialists in the housing assessment and documentation process.

Key Responsibilities:
  • Provide weekly one-on-one supervision to Case Managers and Housing Specialists
  • Provide supervision and guidance to Case Managers in the development of initial service plans and service plan reviews
  • Provide supervision to Case Managers in referring consumers for in-house and community-based medical, mental health, and supportive social services
  • Provide supervisory oversight and training to Case Managers in assisting consumers with the financial entitlement and medical benefit application process
  • Provide supervisory oversight and training to Case Managers and Housing Specialists in group and individual counseling, workshops, and recreational activities
  • Schedule and assign groups and activities to Case Managers as needed
  • Provide recommendations for useful and effective interventions and referrals to Case Managers and report any behavioral issues to supervisor
  • Provide supervisory oversight and guidance to Case Managers and Housing Specialists in maintaining up to-date, accurate, complete, and timely consumer chart documentation
  • Provide administrative supervision including timesheet approval, time-off approval, scheduling, as well as professional development including regular individual supervision and formal performance appraisal at least annually
  • Directly provide services (including but not limited to those outlined above) to clients in the absence or inability of their assigned case manager
  • Manage program census and census data: Manage the intake process; assigns intakes to Case Managers. Will also perform full intake and assessment with new consumers within 24 hours of admission as needed
  • Conduct regular audits of all client charts
  • Manage tracking sheets related to housing readiness and housing placement
  • Respond to requests for information and data from DHS
  • Reconcile program data in AWARDS, CARES, and hard-copy charts/tracking sheets
  • Manage and oversee room/dorm visits/inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills
  • Manage crisis intervention services and addresses all emergency situations as appropriate
  • Responsible for Incident Management and documentation
  • Facilitate/attend staff meetings, case conferences, group supervision, and trainings as needed
  • Comply with and enforces all S:US Employee Policies, Procedures, and Protocols, S:US Corporate Compliance Policies, and Office of Temporary Disabilities Assistance Rules, Regulations, and Statutes
  • Maintain program resources including but not limited to: MetroCards, petty cash, and client savings
  • Provide coverage for other Senior Case Manager and/or Director of Social Services when they may be off-site or otherwise unavailable
  • Maintain CPR/First Aid Certification
  • Any other duties as assigned by the Program Director, designee, or as required
Qualifications:
  • Bachelor's degree in a Human Service field required, Master's preferred
  • 1+ years supervisory experience
  • Experience working with chronically homeless individuals or families
  • Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences
  • Bilingual preferred
  • Valid NYS Driver's preferred (and pass insurance criteria)
Benefits Overview:

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

S:US is an Equal Opportunity Employer

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement

S:US is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals

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