Senior Case Manager

3 weeks ago

Bronx, New York, United States The Bridge Full time
Job Summary

The Bridge is seeking a highly skilled and compassionate Senior Case Manager to join our team. As a key member of our support staff, you will play a vital role in providing individual and group education, facilitating community integration, and ensuring timely documentation in line with agency policies.

Key Responsibilities
  • Collaborate with the Case Management team to identify individuals eligible or interested in vocational and educational services.
  • Manage a caseload that includes high-risk mental health and substance abuse clients, serving as a support resource for other Program Case Managers.
  • Provide coverage for community clients needing short-term advice or assistance.
  • Offer referrals and transportation assistance to clients for vocational, educational, and recreational needs, as well as support for the case management team.
  • Participate in service planning for caseload and assist other Case Managers with developing and updating support plans and assessments.
  • Ensure timely completion of required documentation for every client contact in accordance with agency policy and regulatory guidelines.
  • Facilitate groups on topics such as wellness, leadership, housing stability, employment, education, relationships, and healthy decision-making.
  • Coordinate group scheduling and maintain group notes binders; access outside providers and resources for client-centered groups and training.
  • Develop and supervise client activities and groups both on-site and off-site.
  • Provide crisis intervention as needed.
  • Assist and encourage clients with activities of daily living (ADLs), travel, appointments, and shopping.
  • Liaise with other departments and outside agencies to enhance service delivery.
  • Promote community services, assist with determining eligibility, and facilitate enrollment in programs (e.g., benefits, veterans services, education, volunteerism).
  • Maintain community involvement to identify needs and strengthen relationships with community resources and individuals.
  • Attend staff meetings, supervision, and training as required.
  • Interact with clients, families, and staff with care and respect, considering cultural differences.
  • Report serious incidents and sensitive situations to supervisors immediately; complete incident reports per Bridge policy.
  • Conduct diligent searches and file missing person reports for unaccounted consumers according to policy and procedure.
Requirements
  • Bachelor's degree required; Master's degree preferred.
  • Background in supportive residential programs and/or experience with individuals facing serious mental illness and homelessness.
  • Experience in crisis intervention and managing trauma-triggered behavior.
  • Willingness to obtain CPR, First Aid, AED, Crisis De-escalation, and Naloxone training.
  • Excellent time management and organizational abilities.
  • Strong team player with the capacity to demonstrate stress resistance, flexibility, creativity, and openness to feedback.
  • Ability to thrive in a high-stress, fast-paced environment.
  • Preferred knowledge or experience in vocational and educational resources, along with a background in coordinating and facilitating groups and activities.
  • Bilingual Spanish is highly desired.

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