Senior Case Manager

1 day ago

Bronx, New York, United States HELP USA Full time
Job Summary

We are seeking a highly skilled and compassionate Senior Case Manager to join our Homebase team. As a key member of our team, you will provide emergency crisis intervention to individuals and families facing an imminent housing crisis and work closely with the Homebase Housing Court Liaison to ensure client assistance during court proceedings.

Key Responsibilities:

  • Manage a high-risk and crisis-driven caseload with constant regard to limited time constraints.
  • Conduct emergency assessments and program intakes, providing appropriate urgent referrals for eligible clients, and providing immediate advocacy and assistance with obtaining public and private benefits to sustain housing stability.
  • Work closely with the Homebase Housing Court Liaison to ensure client assistance during court proceedings.
  • Coordinate with the Case Management Supervisor via case conferences, case consultations, and case record reviews to ensure a high standard of service delivery and program compliance with all regulatory guidelines regarding client care.
  • Assist with identification of service delivery gaps and developing service linkages.
  • Support and mentor Case Managers by providing leadership and peer counseling and co-facilitating trainings with supervisory team members.
  • Conduct Homebase presentations at various community-based organizations.

Requirements:

  • Bachelor's degree in social work or a related field or equivalent experience and skills.
  • Knowledgeable of relevant state and county regulations.
  • A minimum of two years' experience in case management, assessment, counseling, and crisis intervention preferred.
  • Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.
  • Strong organizational and documentation skills.
  • Ability to take the initiative, be dependable, and resourceful, and pay keen attention to detail.
  • Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast-paced and demanding environment.
  • Knowledge of family systems approach to practice preferred.
  • Knowledge of team concepts preferred.
  • Computer literacy, particularly with Microsoft Office applications.
  • Able to provide evening and weekend coverage as needed.
  • Valid US Drivers' license a plus.

We Offer:

  • Health insurance through Cigna, including dental and vision with an option that covers the entire family with minimal employee contribution.
  • Generous Paid Time Off.
  • 401k with Company contribution even if the employee doesn't contribute.
  • And More.

About Us:

At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1,400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

EOE. A Drug-Free Workplace.

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