Technical Support Specialist
4 days ago
Job Title: Technical Support Specialist
Job Summary:This is an exciting opportunity to join the Berklee College of Music team as a Technical Support Specialist. As a key member of our IT department, you will provide top-notch technical support to students, staff, and faculty, ensuring they have the best possible experience with our technology.
Key Responsibilities:- Provide tier 1 level technical support for software and hardware related issues.
- Assist walk-in customers, respond to emails, and answer phone calls in a timely and professional manner.
- Enter and update tickets to record each interaction.
- Work collaboratively with other teams to resolve complex technical issues.
- Develop technical and procedural skills through training and mentorship.
- High-quality customer service skills.
- Able to interact and work well with others.
- Excellent organizational skills.
- Demonstrate basic knowledge of macOS and hardware.
- Demonstrate basic knowledge of audio interfaces, MIDI keyboards, and other music peripherals.
- Demonstrate basic knowledge of audio software, with an emphasis on the Core Software Package.
- The ability to learn existing and emerging computer technologies.
$15-$20 per hour.
About Us:Berklee College of Music is a world-renowned institution dedicated to fostering creativity and innovation in music education. Our commitment to excellence extends beyond the classroom, and we strive to provide our students, staff, and faculty with the best possible resources and support.
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