Medical Front Desk Coordinator
5 days ago
Cleveland Clinic is a world-renowned medical institution known for its exceptional patient care and groundbreaking research. As a Patient Service Specialist, you will play a vital role in delivering an outstanding experience for patients and their families.
Job SummaryWe are seeking a highly skilled and compassionate individual to join our Radiology customer service team as a Patient Service Specialist. In this role, you will provide personalized support to patients, ensuring that their needs are met with professionalism and empathy.
About the RoleThis is a Days position, working from 7:30am-5:30pm. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities- Provide comprehensive and proactive support to patients and their families
- Investigate, triage, and resolve patient issues using the established HEART model
- Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
- An associate's degree and one year of experience
- A bachelor's degree
The estimated salary for this position is $45,000-$60,000 per year, depending on experience.
The Cleveland Clinic offers a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and retirement savings options.
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Weekend Front Desk Ambassador
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