Medical Front Desk Coordinator

5 days ago


Beachwood, Ohio, United States Cleveland Clinic Full time

Cleveland Clinic is a world-renowned medical institution known for its exceptional patient care and groundbreaking research. As a Patient Service Specialist, you will play a vital role in delivering an outstanding experience for patients and their families.

Job Summary

We are seeking a highly skilled and compassionate individual to join our Radiology customer service team as a Patient Service Specialist. In this role, you will provide personalized support to patients, ensuring that their needs are met with professionalism and empathy.

About the Role

This is a Days position, working from 7:30am-5:30pm. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide comprehensive and proactive support to patients and their families
  • Investigate, triage, and resolve patient issues using the established HEART model
  • Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services
Requirements
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service
  • An associate's degree and one year of experience
  • A bachelor's degree
Salary Information

The estimated salary for this position is $45,000-$60,000 per year, depending on experience.

The Cleveland Clinic offers a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and retirement savings options.



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