Resort Front Desk Representative

1 week ago


Beachwood, Ohio, United States Residence Inn Cleveland Beachwood Full time
Job Summary

We are seeking a Resort Front Desk Representative to join our team at Residence Inn Cleveland Beachwood. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities:

  • Ensure seamless check-in and check-out experiences for guests.
  • Handle requests and resolve issues promptly and efficiently.
  • Provide accurate information about local attractions and facilities.
  • Demonstrate excellent phone etiquette and cash handling skills.
  • Collaborate with other departments to ensure guest satisfaction.

Benefits:

  • Competitive hourly rate: $14-$18.
  • Comprehensive benefits package including medical, dental, vision, and life insurance.
  • Paid time off and paid holidays.
  • 401(k) plan with company match.
  • Voluntary benefits including short-term disability, long-term disability, and flexible spending account.

Requirements:

  • Previous customer service experience in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to lift up to 25 pounds and stand for extended periods.
  • Availability to work evenings, weekends, and holidays.


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