Customer Service Ambassador
7 days ago
InnVentures is a leading hospitality company driven by innovation and entrepreneurship. With over 40 years of experience, we have established a culture of excellence in hotel management, development, and revenue maximization.
LocationCleveland Beachwood, OH - Residence Inn Cleveland Beachwood
About the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at Residence Inn Cleveland Beachwood. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences from arrival to departure.
Key Responsibilities:
- Ensure seamless check-in and check-out experiences for guests.
- Handle requests and resolve issues promptly and efficiently.
- Provide accurate information about local attractions and facilities.
- Demonstrate excellent phone etiquette and cash handling skills.
- Collaborate with other departments to ensure guest satisfaction.
Benefits:
- Competitive salary range: $14-$18 per hour.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Paid time off and paid holidays.
- 401(k) plan with company match.
- Voluntary benefits including short-term disability, long-term disability, and flexible spending account.
Requirements:
- Previous customer service experience in a fast-paced environment.
- Strong verbal and written communication skills.
- Ability to lift up to 25 pounds and stand for extended periods.
- Availability to work evenings, weekends, and holidays.
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