Retail Experience Director

1 week ago


Bourbonnais, Illinois, United States Best Buy Full time

About the Role:

We are seeking a highly skilled and experienced Retail Experience Manager to lead our store team in Kankakee, IL. As a key member of our retail team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities:

  • Lead and manage a team of sales and service associates to achieve sales and customer satisfaction goals.
  • Develop and implement sales strategies to drive revenue growth and improve customer engagement.
  • Monitor and analyze sales performance, customer feedback, and team productivity to identify areas for improvement.
  • Collaborate with cross-functional teams to drive business results and improve operational efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • 2+ years of retail management experience with a proven track record of sales growth and customer satisfaction improvement.
  • Strong leadership and communication skills with the ability to motivate and inspire a team.
  • Ability to analyze sales data and customer feedback to inform business decisions.
  • Experience with sales strategies and customer engagement initiatives.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Employee discounts on Best Buy products and services.


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