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Retail Store Customer Service Representative

2 months ago

Bourbonnais, Illinois, United States Sherwin-Williams Full time
Customer Service Specialist

This position is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their expectations.

Our ideal candidate is a customer-focused individual who is passionate about delivering exceptional service, staying up-to-date with product features, and maintaining high visual standards in our stores.

Key Responsibilities:
  • Provide expert advice on Sherwin-Williams products to customers
  • Recommend solutions that meet customer needs and expectations
  • Promptly resolve customer concerns and ensure maximum satisfaction
  • Stay up-to-date with product features and maintain high visual standards in the store
  • Meet sales goals while delivering exceptional customer service
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be able to tint paint consistent with customer color requests
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish