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Customer Service Representative

2 months ago

Bourbonnais, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, assist customers in person and over the phone by determining needs and presenting appropriate products and services.
  • Sales and Service: Build productive trust relationships with wholesale and retail customers, process sales transactions accurately and consistently with policies and procedures, and follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Inventory Management: Maintain precise work order files and formulas, pull appropriate products from the sales floor or warehouse, and stock shelves and set up displays.
  • Operations: Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options, comply with inventory control procedures, and suggest ways to improve sales.
Requirements
  • Age and Authorization: Must be at least eighteen (18) years of age and legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, and must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position, and have previous work experience selling paint and paint-related products.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language, and ability to read, write, comprehend, and communicate in Spanish.